Connection and NFC Issues
The device is not detected, the scan fails halfway, or the reader sees nothing. The common causes, in the order they are worth checking.
Resetting Your Seedkeeper
Three applets, three independent resets. How to factory reset the password manager, the FIDO passkeys and the OTP accounts - and what each one destroys.
PIN Problems and Lockouts
Three PINs, three lockout rules, and no recovery for any of them. Which PIN you are stuck on, how many attempts remain, and what happens next.
Lost or Stolen Device
What to do in the first hour, in the right order. Revoke access on the services first, then deal with the hardware - not the other way round.
Lost Passkey Access
A passkey that no longer works, a device that is gone, or a service that stopped offering it. How to get back in and rebuild.
Lost OTP Access
Codes rejected, accounts erased, or a device that is gone. Why OTP credentials cannot be recovered from the device, and how to regain access.
Backup and Restoration Issues
The backup pairing fails, the copy stops halfway, or the Backup device looks empty. What each symptom means and what backup does not cover.
Import Errors
The app refuses a seed phrase, reports no space, or rejects an entry. What each error means and what to do about it.